Drop the Fines, Dammit.

From time to time, I counsel other libraries on how to think about fines and fees and service charges, both from a technical perspective but also from a philosophical one. Last week, I had one of these conversations, and, as I’m trying to rekindle a public writing habit, I thought I’d recount some thoughts from […]

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“Certainty’s a Drug”

Two random events that converged for me today: A tweet from Mike Caulfield that reminded me that the people who don’t know are often the ones who believe otherwise: "Uh, did you realize GASLIGHT was a FILM from the 40s lol" What do we call this Dunning-Kruger-like pattern where people think the fact they've recently […]

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